Hitachi Construction Machinery Americas Inc.
Sales Support: (800) 819-5770 | Parts: (800) 448-4606

All the Tools You Need

Hitachi’s After Sales Solutions provide you with tools you need to manage your total cost of ownership quickly and easily, whenever and wherever you are.

Optimize your operation with Hitachi’s After Sales Solutions, which not only provide customers with the ability to extend the life cycle of machines, but also modernize, upgrade, and renew aging equipment to manage their total cost of ownership.

Focusing on Parts, Support Services, ConSite, Global E-Service, Service Contracts, Remanufacturing and Training, Hitachi’s After Sales Solutions deliver improved productivity, higher profitability and cost-efficiency.

Parts:

Whether you require Hitachi Genuine Parts that allow machines to work longer with low running and maintenance costs, or Performance Parts that deliver durability, performance and extended life under demanding conditions, Hitachi’s After Sales Solutions have what you need. The U.S.-based parts warehouse has a wide range of parts available to suit your demands.

Support Services:

Keeping your loaders running efficiently and productively helps you build your bottom line. After Sales Solutions includes maintenance and repair contracts that provide hands-on experience supporting not only Hitachi wheel loaders, but also Kawasaki and KCM legacy loaders.

ConSite:

Hitachi’s ConSite, an asset management suite that manages loader performance and productivity, is the perfect solution to help you hit your goals. Tracking performance metrics such as operating and idle time and fuel efficiency, ConSite helps users adhere to maintenance schedules. The platform is user-friendly and ensures you have access to the data you need to manage your fleet, whether one machine or several.

Global e-Service:

With advanced asset management in a quick, customizable dashboard, you can not only manage your fleet, but also plan service proactively. You’ll be able to group machines, view current or historical data, view diagnostics reports and receive monthly reminders. Reviewing the status of your fleet has never been simpler.

Remanufacturing:

After Sales Solutions includes genuine factory remanufacturing that keeps machines in “original” condition through their next life. The Reman Center, located in Newnan, Georgia, ensures components are built to Hitachi specs by trained specialized technicians and thoroughly tested using the same criteria the machines are running in the field. These cost-efficient alternatives to new components are direct shipped where they are needed, and backed by the Hitachi one-year, 1,500- hour Reman Warranty.

Training:

Stay up to date on current practices, processes, and procedures focused on keeping your machines running efficiently with onsite or online training programs. These After Sales Solutions will teach you to save time when troubleshooting, solve problems using your mobile devices and experience real-time solutions when you need them.

Use Hitachi’s technology programs and apps to:

  • Extend equipment life
  • Manage preventative maintenance, machine efficiency and operator productivity
  • Manage operating costs, fuel consumption and operator efficiency in the field Want more information on the Hitachi After Sales Solutions? Contact your Hitachi dealer or visit hitachiwheelloaders.us/yourtools for more information.

This story first appears in Hitachi’s Fall 2021 issue of FOCUS magazine. Download the magazine here.

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